Cancellation and Refund Policy for Mahabooking.com
Effective Date: 1st July 2024
Mahabooking.com, operated and developed by Consoft and STRI JV under an agreement with the Directorate of Tourism, Maharashtra, strives to provide a smooth and transparent booking experience for all our users. This Payment and Refund Policy outlines our policies regarding payments, cancellations, and refunds. By using our website, you agree to this policy.
1. Payment Policy
1.1 Payment Methods
We accept the following payment methods for bookings made through Mahabooking.com:
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- Net Banking
- Digital Wallets (e.g., Paytm, Google Pay)
- UPI (Unified Payments Interface)
1.2 Payment Security
All payments made on Mahabooking.com are processed through secure and encrypted channels to ensure the safety of your financial information. We use industry-standard security protocols to protect your data.
1.3 Payment Confirmation
Once a payment is successfully completed, you will receive a confirmation email with the details of your booking. This email serves as proof of payment and booking. Please ensure that the email address you provide during booking is accurate and up-to-date.
2. Cancellation and Refund Policy
2.1 Cancellation by User
- Accommodation Bookings: Cancellations made [1] days prior to the check-in date will receive a full refund. Cancellations made within [1] days of the check-in date will incur a [10]% cancellation fee.
- Tour and Activity Bookings: Cancellations made [1] days prior to the start date will receive a full refund. Cancellations made within [1] days of the start date will incur a [100]% cancellation fee.
- Event Tickets: Cancellations are not permitted for event tickets. All sales are final.
2.2 Cancellation by Service Provider
In rare cases where a service provider cancels your booking, you will receive a full refund. We will notify you as soon as possible and provide alternative options if available.
2.3 Refund Process
Refunds will be processed to the original payment method used at the time of booking. The time it takes for the refund to be credited to your account may vary depending on your bank or payment provider. Generally, refunds are processed within [X] business days.
2.4 Non-Refundable Bookings
Certain bookings may be marked as non-refundable at the time of booking. These bookings are not eligible for cancellations or refunds under any circumstances.
2.5 Force Majeure
In the event of unforeseen circumstances beyond our control (e.g., natural disasters, pandemics, political instability), Mahabooking.com reserves the right to modify the cancellation and refund policies. We will communicate any changes to affected users as soon as possible.
3. Contact Us
If you have any questions or concerns regarding our Payment and Refund Policy, please contact us at:
Mahabooking.com Support Team
Email: info@mahabooking.com
Phone: +919993308883
We are committed to providing excellent customer service and will do our best to address your inquiries in a timely manner.
